OMNIDESKHelpdesk & data-request deskSign in Every request,
one desk.
OmniDesk is ALTA's own helpdesk and data-request desk. Staff open a ticket for IT help or for data — and it gets triaged, routed, and resolved without chasing a meeting to get a report.
One desk for everything
IT help and data requests in a single queue — REM pulls, Thaddeus reports, website data, ad-hoc reports, and general support. Stop hunting across email, chat, and meetings.
No more meeting-to-get-a-report
Staff self-serve a data request the moment they need it. It's triaged, routed, and tracked — no calendar invite required to ask for a number.
DASH OmniDesk AI on every ticket
An agent copilot grounded in the MAESTRO brain: diagnosis, recommended resolution, a ready-to-send reply, and triage in one click. Generate a polished solution document, and ship a gorgeous branded report — the AI layer Freshdesk can't touch.
How OmniDesk works
Staff self-serve a request from the Staff Hub — pick a category and describe what they need.
The desk sets priority, assigns an owner, and links the right ALTA Protocol SOP.
DASH A.I. and the MAESTRO brain pull the answer; the report or fix ships back on the ticket.
The status board keeps overdue and unassigned work visible until every request is closed.
OMNIDESKReady when you are.
Sign in with your ALTA Staff Hub account to open the Desk. No new password — it's the same single sign-on you already use.
Open the Desk